I mostly agree. I agree with Tomas, but still think this is a revolution. There are some evolutionary components, but conversation design is a skill entirely different from GUI design. And the scale of opportunity suggests that we can’t even fully grok how much things will change in the next 10 years. Most people will have a smartphone before this trend is over; everyone will be able to talk to conversational services on a long enough time horizon.

Inventor of the hashtag. Ever-curious product designer and technologist. Previously: Google, Uber, Molly (YC W18).

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